GoCaddy is a GPS yardage and navigation app for golfers and golf-buggy fleets. If something is not working, or you have a question about your course, email us and a person will read it.
Email support
We reply within 2 business days, usually sooner. Please include your device (for example iPhone 16, iPadOS 26), the app version from Setup, and the name of the golf course you were playing — that is almost always enough for us to reproduce a problem.
GoCaddy needs location access to measure distance to the green. Open Settings → Privacy & Security → Location Services → GoCaddy and choose While Using the App. Outdoors the accuracy indicator should settle at about ±5 m; under heavy tree cover it will be worse, and the yardage smooths out once you are moving again.
GoCaddy ships with a directory of Australian courses and can look up courses anywhere in the world. If yours is missing, or the holes are numbered differently to the signs on the course, email us the club name and we will correct it — course corrections are free and usually done within a few days.
Some courses are mapped starting from a different hole than the club's own numbering. Tell us the club and which hole the app showed when you stood on the 1st tee, and we will fix the numbering for everyone.
That is usually no mobile signal. The yardages keep working without the map, because they are calculated from GPS rather than from map tiles. Opening the course once on Wi-Fi before you play caches the imagery for the round.
Rounds are stored on your device first and sync when you have a connection, so a round played in a dead spot is not lost. If a round is still missing after you are back on signal, email us before deleting the app and we will try to recover it.
Deleting the app removes the rounds and settings stored on your device. To have anything held on our servers deleted, email the address above and we will confirm once it is done.
Send us the steps you took, what you expected, and what happened instead. Screenshots or a screen recording help a great deal. Bugs that stop the app being usable are prioritised.
If you run a course or a buggy fleet and want GoCaddy on your carts — including live fleet tracking and keep-out zones — email the address above with your club name and fleet size.